FAQ

When do we charge?


The withdrawal is always free of charge on the first 24 hours cycle. Then, after the first cycle, you’ll be charged for $2 for the following day and another $2 for the third day. By the time the third day (72 hours) expires and the umbrella is still not returned, you’ll be taxed for $16, but you get to keep the umbrella for yourself. As a reminder, weekends and holidays are also free of charge.




How to withdraw an umbrella?


To withdraw an umbrella, go to a Rentbrella station and select “I want an umbrella” on the app. Scan the QR Code that appears on screen, enter the token you’ve received through the app and withdraw the umbrella designated for you.




How to return the umbrella?


To return the umbrella, you’ll repeat the same process. Select “Return umbrella”, scan the QR Code and enter the token on the station. After inserting the umbrella on the designated slot, don’t forget to scan the last QR Code for validation. It is that last code which confirms your devolution and finishes your sharing cycle.




How to find a station?


To find the nearest station, select “Your Location” and use the map. Every station is pinpointed on the map and you can select them to see more details. You can also click the “Nearest Station” button to find the most accessible station near you, or use the magnifying glass to search for a specific address.




What do I have to do to get an umbrella?


First, you must download and install the app on your smartphone, set up your profile with a credit card, go to the nearest station and follow the instructions on your screen.

And don’t worry, the credit card is there just in case the umbrella is not returned after 3 days (72 hours).




Do I get the free 24 hours period only on the first withdrawal?


No. The free 24 hours cycle is valid for EVERY umbrella withdrawal, so any time you take an umbrella, you’ll have the first 24 hours free of charge, following the same rules as your first withdrawal.

Weekends and holidays are not accounted during your sharing cycles, so you won’t be charged on those days.





OUR UMBRELLAS

Our umbrellas protect you from unforseen climate changes and provide
a more comfortable mobility experience.

free

24 HOURS ARE ALWAYS

OUR KIOSKS

With 24/7 availability, they are always ready to provide you with an umbrella or a place for you to return it when you've done.

Use The Rentbrella app to find a kiosk near you.

Download the Rentbrella app and start sharing with us

Download on the App Store
Get it on Google Play
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A NEW WAY TO USE UMBRELLAS

Now NYC has shared umbrellas with 24 hours of free usage,
anytime you need.

Download the Rentbrella app and start sharing with us

Available on:

Download on the App Store
Get it on Google Play

HOW DOES IT WORK?

1

Search on the app for the nearest kiosk

2

Withdraw an umbrella

3

Protect yourself from rain and sun

4

Return it at any kiosk around the city

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Use the Rentbrella machine

If you have any doubts, reach us on the Help tab on the app.

NO MATTER THE WEATHER, THE CITY IS FREE WITH SHARED UMBRELLAS.

Download the Rentbrella app and start sharing umbrellas with us!
Download on the App Store
Get it on Google Play